Shipping policy

We deliver to Switzerland, mainland France, Monaco and selected European destinations. Orders may be dispatched from Switzerland or France. Before payment, we confirm the legal seller, dispatch country, delivery address, shipping price and delivery period for your order.

Preparation and custom orders

For in-stock products, our indicative preparation time is 1–3 business days after payment and confirmation of all order details. Custom orders require additional preparation: allow a few extra business days for simple customisation. More complex work or specially sourced hair can take longer. We confirm the specific preparation and delivery period before you purchase; these indicative ranges are not a confirmed deadline.

Indicative transit times after dispatch

• Switzerland: approximately 2–5 business days.
• Mainland France and Monaco: approximately 2–5 business days.
• Other European destinations: approximately 3–10 business days.

These planning estimates depend on the dispatch country and carrier and exclude preparation, weekends and public holidays. Cross-border customs clearance can add time. The delivery period agreed before purchase takes priority. Please wait until your extensions arrive before booking an installation appointment.

Shipping charges, taxes and customs

Shipping charges are confirmed before payment. Where a shipment crosses a customs border, import VAT, duties or carrier clearance fees may apply. Before purchase, we explain whether these are included or payable by the recipient and provide the amount where calculable, or explain that additional charges may arise. We do not add an undisclosed shipping charge after your order.

Tracking, addresses and delivery problems

Tracking is provided where available. Check your address and contact details before ordering, and tell us promptly if a correction is needed. For a parcel returned because of an incorrect address or failure to collect, any actual redelivery cost will be explained and agreed before reshipping, subject to your legal rights.

Contact us if your order is late, missing or damaged. Please keep the packaging and send photographs where possible so we can investigate. We do not exclude our legal responsibility for delivery by a carrier we arrange. Mandatory cancellation, refund and other remedies for late or failed delivery remain available; where French/EU rules apply and no different period has been agreed, delivery is due within 30 days of the order.